The QTRACA complaints module provides manufacturers and distributors with a comprehensive way of managing complaints, and analysing where common issues are occurring.
Record complaints from customers and consumers. Evaluate complaints and escalate to non conformances when required. Allocate tasks to team members, record corrective and preventitive actions.
DASHBOARDS AND REPORTS
With custom likelihoods, severities, and ratings view your data visually with dashboards, reports, and graphs.
Record complaints from direct customers and end consumers
Raise non-conformances against complaints to investigate product issues
CORRECTIVE AND PREVENTATIVE ACTIONS
Create actions against a non-conformance detailing the corrective or preventative result
Assign tasks to users giving them the responsibility to follow up on non-conformances