COMPLAINTS MANAGEMENT

The QTRACA complaints module provides manufacturers and distributors with a comprehensive way of managing complaints, and analysing where common issues are occurring.

COMPLAINTS

Record complaints from customers and consumers. Evaluate complaints and escalate to non conformances when required. Allocate tasks to team members, record corrective and preventitive actions.

DASHBOARDS AND REPORTS

With custom likelihoods, severities, and ratings view your data visually with dashboards, reports, and graphs.

FEATURE OVERVIEW

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COMPLAINTS

Record complaints from direct customers and end consumers 

NON-CONFORMANCES

Raise non-conformances against complaints to investigate product issues

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CORRECTIVE AND PREVENTATIVE ACTIONS

Create actions against a non-conformance detailing the corrective or preventative result

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TASKS

Assign tasks to users giving them the responsibility to follow up on non-conformances